Frequently Asked Questions (FAQ)

1. What makes Kuangmi basketballs unique?
Kuangmi designs every basketball with original artwork and functionality in mind. All of our products are independently developed and protected by multiple patents, combining performance with creativity. We are not resellers — we are creators.

2. Do you accept design ideas or collaborations?
Yes! We welcome innovative ideas from artists, designers, and sports enthusiasts. If you have a creative concept or want to collaborate, feel free to contact us at info@kuangmisports.com.

3. Do your products come with a warranty?
Yes, all items purchased on kuangmisports.com are covered by a 1-year limited warranty. If you notice a defect within 7 days of delivery, you may return or exchange the item.

4. Where are orders shipped from?
All products are shipped from China. Delivery to the U.S. and most countries typically takes 5–15 business days. Remote regions may take longer.

5. Do you ship internationally?
Yes, we ship worldwide. If your country isn’t listed at checkout, please email us at info@kuangmisports.com, and we’ll help you place an order.

6. How much is shipping?
Shipping costs are calculated based on your location and the weight of the order. You’ll see the exact cost at checkout.

7. Can I track my order?
Yes! Once your package is shipped, you’ll receive an email with a tracking number.

8. What’s your return policy?
If your product arrives damaged or with a defect, you can return it within 7 days of delivery for a full refund or exchange. After 7 days and within 1 year, you can make a warranty claim. See our Return Policy for full details.

9. Do you offer any discounts?
Yes! Subscribe to our newsletter and get 5% off your first order — plus early access to new drops and special promotions.

10. Are your basketballs suitable for outdoor use?
Most Kuangmi basketballs are made for both indoor and outdoor use. Product pages will indicate surface compatibility.